Shipping Policy

During Xmas Holiday Shipping Time might be longer than usual due to the large volume of items at the Courier Company. We are apologize for any delay.

Pick Up Service:

Take advantage of our convenient pickup service in our warehouse which is located in Thomastown Melbourne.

We Welcome you to visit our showroom to select and view the actual item.

We provide you with optimum access,should you require pickup of your setting. A member of our friendly SALESBAY team will meet you to assist as required.Pickups are welcome via appointment. Please DO show the confirmation letter to our SALESBAY team .if not, SALESBAY team reserves the right to reject this pickup.

Pick ups are available 5 days per week via appointment. Our trading hours are 9:30am to 4:30pm Monday to Friday.

Please notify us clearly if you would like to pick up at least 24 hours in advance.

In case the product you purchased is out of stock,we will notify you within 48-72 hours after we confirm the exact date of item arrival.

Please note: your item must be picked up within 7 day from the day as payment clears.Please make sure you have an extra helping hand as Salesbay staff will be limited to help lifting large items.

Door to Door Courier Service:
.All items are dispatched next business day as payment clears
.Please note we do NOT deliver to PO BOX,(Large items like sofa bed or coffee tables...)

.SALESBAY will not be responsible for any delays as a result. Shipping to remote areas outside of(cbd) can have a delay of up to 1 week in delivery time.
Once dispatch has been arranged and item is picked up, tracking information will be sent to you if applicable.
It is VERY important that you supply your contact number to avoid delivery delays!
All items will be delivered to Ground floor ONLY.

Extra charges may apply for higher level apartment or rear access town houses.

If you are not home to receive goods,second time delivery may attract extra courier fees.

Bidders must agree to delivery costs before placing their bids. Extra cost may occur if you are in remote area or regional area. 
All sofa bed and coffee table are heavy items,please make sure receiver can help to unload the item when the item arrived
Shipping fee we charge includes registered (not including insurance) postage and handing fee.
Only ship within Australia. NO International Shipping

Insurance will be charged subject to the final price of the product
SALESBAY is not liable for any loss and/or damages during delivery
Item color and size may slightly ,vary from actual item because of lighting difference and hand measurement.
Re-delivery fee may occur if the item is sent it back to us due to some reasons (Incorrect address;unpick up item)

NOTE: Free delivery is Australia wide BUT some postcodes are excluded as our courier does not cover these areas. Please contact us for a price or see the excluded postcode list below: