Returns Policy

All items (excluding items mentioned in “Excluded items” below) can be returned within 7 days from purchase date for an exchange or refund.

You can send back the item or drop by our warehouse address during business hours.

We do not cover the shipping costs involved for a return or exchange.
For returns or exchanges in-person, please make an appointment in advance and bring a receipt or payment confirmation of your order as proof of purchase upon arrival.

Any difference between the prices of the product you purchased and the new item you are exchanging will need to be settled as appropriate or agreed.

Accepted Items

To be eligible for return, the item must be unopened, unused, undamaged and in the original condition and packaging as you have received it. If these requirements are not satisfied or the items are not of an acceptable condition, Salesbay reserves the right to reject your return or exchange request.

Excluded Items

We do not offer returns on mattresses, floor stock, custom-made or ordered products, products purchased in commercial or bulk quantities, sales items or items that were sold “As Is” with notified defects or variations.

Refund Processing

All delivery fees will not be refunded or credited so please choose carefully when purchasing items.

For change of mind returns, all delivery fees that were incurred and a restocking fee calculated at 10% of the product value may be deducted from the refundable amount for the order for the warehouse team to process the return. The total amount refunded is the remaining amount after all fees are deducted.

We aim to process all returns and refunds as soon as possible. After your return has been processed, the refund will be issued to your original payment method. Please allow up to five business days for the refund to enter your account.

If you have made your order with AfterPay, you may be required to pay any scheduled repayments as per your agreement with AfterPay.

Returns Address

For all returns and exchanges, our warehouse address is:
Salesbay
23 Macquarie Drive
Thomastown VIC 3074


Last updated: June 2020