All items (excluding items mentioned in “Excluded items” below) can be returned within 7 days from purchase date for an exchange or refund.
You may send back the item or drop by our warehouse address during business hours if arranged and approved in advance (note prior notice and authorisation is required as our store policy may change from time to time).
We do not cover the shipping costs involved for a change of mind return or exchange.
For returns or exchanges in-person, please make an appointment in advance and bring a receipt or payment confirmation of your order as proof of purchase upon arrival.
Any difference between the prices of the product you purchased and the new item you are exchanging will need to be settled as appropriate or agreed.
Product Warranty Period & Change of Mind Returns
All furniture (mattresses not included), fitness equipment and vehicle products have a 1 year warranty. Other small or medium sized products have a 3 month warranty.
We can provide a replacement item or arrange refund upon receiving your return of the product within 30 days of order date.
If 30 days have passed, please note we do not accept change of mind returns of used products for full refunds or order cancellations. If a product issue is notified within the applicable warranty period, we can provide after-sales service.
Accepted Items
To be eligible for a change of mind return, the item must be unopened, unused, undamaged and in the original condition and packaging as you have received it. If these requirements are not satisfied or the items are not of an acceptable condition, Salesbay reserves the right to reject your return or exchange request.
Excluded Items
We do not offer change of mind returns on mattresses, personal care items, floor stock, custom-made or ordered products, products purchased in commercial or bulk quantities, sales items or items that were sold “As Is” with notified defects or variations.
Refund Processing
All delivery fees will not be refunded or credited so please choose carefully when purchasing items.
For change of mind returns, all delivery fees that were incurred and a restocking fee calculated at 10% of the product value may be deducted from the refundable amount for the order for the warehouse team to process the return. The total amount refunded is the remaining amount after all fees are deducted.
We aim to process all returns and refunds as soon as possible. After your return has been processed, the refund will be issued to your original payment method. Please allow up to five business days for the refund to enter your account.
If you have made your order with AfterPay, you may be required to pay any scheduled repayments as per your agreement with AfterPay.
Returns Process
For all return requests, please contact our customer service team with details about your order. Once your return request is approved, a return authorisation slip will be provided for you to print out and attach to the outside of the package.
You may be required to arrange the return depending on the situation. If return is arranged by us, please note different courier processes apply that you will be required to follow for a successful return collection. If the courier requirements or requests are not met, this may result in a futiled or failed pickup. In this event we may, at our discretion, assist with rebooking a return job depending on the cause of the futiled pickup.
Please note that you may be required to completely remove previous consignment labels that were used to effect the initial delivery before attaching new return labels to avoid delivery confusion. Marking off the barcode may not suffice.
Warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage caused by our products. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.