All items (excluding items mentioned in “Excluded items” below) can be returned within 7 days from purchase date for an exchange or refund.
You may send back the item or drop by our warehouse address during business hours if arranged and approved in advance (note prior notice and authorisation is required as our store policy may change from time to time).
We do not cover the shipping costs involved for a return or exchange.
For returns or exchanges in-person, please make an appointment in advance and bring a receipt or payment confirmation of your order as proof of purchase upon arrival.
Any difference between the prices of the product you purchased and the new item you are exchanging will need to be settled as appropriate or agreed.
To be eligible for return, the item must be unopened, unused, undamaged and in the original condition and packaging as you have received it. If these requirements are not satisfied or the items are not of an acceptable condition, Salesbay reserves the right to reject your return or exchange request.
We do not offer returns on mattresses, floor stock, custom-made or ordered products, products purchased in commercial or bulk quantities, sales items or items that were sold “As Is” with notified defects or variations.
All delivery fees will not be refunded or credited so please choose carefully when purchasing items.
For change of mind returns, all delivery fees that were incurred and a restocking fee calculated at 10% of the product value may be deducted from the refundable amount for the order for the warehouse team to process the return. The total amount refunded is the remaining amount after all fees are deducted.
We aim to process all returns and refunds as soon as possible. After your return has been processed, the refund will be issued to your original payment method. Please allow up to five business days for the refund to enter your account.
If you have made your order with AfterPay, you may be required to pay any scheduled repayments as per your agreement with AfterPay.
For all return requests, please contact our customer service team with details about your order. Once your return request is approved, a return authorisation slip will be provided for you to print out and attach to the outside of the package.
You may be required to arrange the return depending on the situation. If return is arranged by us, please note different courier processes apply that you will be required to follow for a successful return collection. If the courier requirements or requests are not met, this may result in a futiled or failed pickup. In this event we may, at our discretion, assist with rebooking a return job depending on the cause of the futiled pickup.
Please note that you may be required to completely remove previous consignment labels that were used to effect the initial delivery before attaching new return labels to avoid delivery confusion. Marking off the barcode may not suffice.